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Privacy Policy

In this Privacy Policy, the terms ‘personal data’, ‘processed’ and ‘data controller’ shall have the meanings given to them in the Data Protection Directive 95/46/EC, the Belgian Act of 08 December 1992 on the protection of privacy in relation to the processing of personal data and its implementing decrees, and starting 25 May 2018 in its successor legislation, the General Data Protection Regulation (and any Belgian act and/or decree implementing it).

Processing of personal data
Welcome to our website (www.goodwill.be; webshop.goodwill.be; hereafter the ‘Website’). As a customer of or visitor to this Website, we respect your right to privacy at all times, and have outlined this Privacy Policy as a means to clarify how we deal with any data you provide to us. This Privacy Policy applies when you visit or browse our Website without purchasing any product, when you register on the Website, and when you use our services for purchasing products. If you haven't already done so, please also read the General Terms and Conditions of Sale and the Terms and Conditions of Use of this Website.

By using this Website, you agree that the personal data collected via the Website will be processed in accordance with this Privacy Policy. You also acknowledge that we may have to process your personal data for the performance of a contract or an order. If you are unhappy with any content listed here, please do not use this Website. The Website is owned by Goodwill M&G BVBA, a Belgian company with its registered office in Belgium, Veldkant 6, 2550 Kontich, business register number, tax code and VAT number BE0429586274 (‘Goodwill M&G’ or ‘we’ or ‘us’). Goodwill M&G shall act as ‘data controller’ in the meaning of the applicable law when processing your personal data.

We collate two types of information when you access our Website:

  • Personal Data: The personal data that we may collect and process about you may include your name, email address, postal address, phone number, IP address and billing and credit card information (for the purpose of order processing only). Please note that your payment is processed through secure encryption via payment portal Ingenico and all payment information is deleted when payment has been processed.
  • Non-Personal: We may also collate information about which pages you visit on this Website and the address/location of the site you were using in order to visit this Website. Please note that this information is analytical and will not be used to identify or contact you individually, but that it is used to learn more generally about our demographics, and the needs and trends of our customers, in order to provide a better, more relevant service, and to ensure our Website’s design is user friendly.

Purposes of the processing of personal data
We may process your personal data in order to manage your orders, to provide you with information about our products when you request it, to offer you the best service possible, and to ensure that our offerings are as up to date and relevant as possible. Your personal data will be used by Goodwill M&G’s authorised employees, consultants, advisors, subsidiary companies, services providers, agents and subcontractors for the above purposes.

Please note that we do not share any personal data with third parties under any circumstances, unless legally obliged by law, such as by warrant or court order, or otherwise requested by you. We may also share non-personal data (such as the site analytics listed above) in combination with that of other users on our Website, with third parties. This is in order, for example, to provide statistics on how many unique visitors we have to the Website, demographic breakdown, and generally on activity that our visitors engage in while on our Website. Third parties may include advertisers, suppliers, website tracking services and other similar parties.

Cookies
Cookies are small text files or pieces of information that are stored on your computer (or on a mobile device, as the case may be) when you visit our Website. Some parts of this Website run thanks to the cookies that are installed on your computer. For more information about cookies, including how to check which cookies are installed and how you can manage and delete them, you can visit the following website: www.allaboutcookies.org. You can also find many other sources of information about cookies on the Internet.

This Website uses cookies to track your order process, to store personal preferences, and to help us to provide you with targeted content. Cookies also ensure a smoother user experience by remembering your personal preferences and allowing you to log in more quickly. Upon visiting our Website, you will be asked to accept or refuse the cookie technology. You can also choose to accept or reject all cookies in your web browser. We do not share our cookies with any other site.

Please find a list below of all the data that are stored on the Website by means of cookies:

- An anonymised session variable.
- IP address location data
- Google Analytics / GTM variables in accordance with the Google guidelines
- Google Webmaster Tools
- The image ratio and responsive image variable: This indicates whether you are surfing on a mobile device or not.

Goodwill M&G mailings
Goodwill M&G only saves your email address if you communicate this to us. This email address is used to inform you about updates of our website and for marketing purposes e.g. information about new products. We will never forward your email address to third parties, and therefore, other parties will not contact you. You can always unsubscribe to our newsletter by clicking on the link in one of the newsletters that you receive.

Security
Your personal data is stored on a secure server. As with all internet related content, we cannot 100% guarantee the security of any data you provide to us via this Website. We do, however, take all serious steps to ensure (as much as possible) the security of all the data you provide to us via appropriate technical and organisational means. Goodwill M&G reserves the right to (including but not limited to) refuse custom by means of voiding or refunding orders, to close accounts or block customer access where there is a suspicion of fraudulent or malicious activity. Only one account per person is allowed. This does not affect your statutory rights.

Your rights
You have the right to (i) access your personal data; (ii) require the correction of your personal data if and to the extent that you can prove such data is inaccurate; (iii) request the deletion of your personal data if the conditions of the General Data Protection Regulation are met; (iv) object to the processing of your personal data on grounds relating to your personal situation and/or request its restriction; and (v) request a copy of your personal data in a structured, commonly used and machine-readable format. You also have the right to withdraw your consent for the processing of your personal data at any time, provided that the conditions of the General Data Protection regulation are met. You, however, acknowledge that any processing carried out prior to such withdrawal shall not affect the lawfulness of the processing based on your consent before the withdrawal. To make a request regarding your data please contact us at welcome@goodwill.be. If you deem it necessary, you also have the right to file a complaint regarding the use of your personal data by us with the relevant supervisory authority.

Where requests are manifestly unfounded or excessive, for example because of their repetitive character, we may either (i) charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested, or (ii) refuse to act on the request.

Duration of storage of your personal data
We will store the personal data that you send to us via this Website on our databases. We will retain your personal data for as long as your account is active, as long as we have a contract with you, or as needed to provide you with the services requested or to answer queries or resolve issues with us. We may also need to retain your personal data for a reasonable period of time in order to allow us to comply with statutory obligations, manage disputes and enforce the agreements we have entered into.

After this period, your personal data shall be deleted from our databases.

Changes to this Privacy Policy
We retain the right to update, change and erase any part of this Privacy Policy at any time. Any changes will be published here immediately, and it is your responsibility to check back regularly. We will however contact you directly if we decide to use your personal data in a way that is contrary to the agreed Privacy Policy and you will be given the choice as to whether or not to be included in its new use.

Questions / Contact us
If you have any questions with regard to the above, please do not hesitate to get in contact with us at welcome@goodwill.be.

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